The Right to Delete: How to Erase All Your Data from MyFam360

Most apps make deleting your account hard to find. It’s buried in settings, disguised in confusing language, or requires you to email support and wait a week. The friction is intentional — every user who churns is a data point that could have been retained.

We built it differently. This post explains exactly what happens when you delete your MyFam360 account, why some data is anonymized rather than deleted, and how to make sure you’ve backed up what you need first.

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Your Legal Right to Erasure

India’s Digital Personal Data Protection Act 2023 (DPDP Act, Section 13) gives you an explicit right to request deletion of all your personal data from any company processing it. The company must fulfill this request within 30 days.

This right exists independently of whether you’re a paid or free user. It applies to any personal data the company holds about you — regardless of when it was collected.

MyFam360 supports this right with a self-service deletion flow. No email request needed. No waiting for support to respond.

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Before You Delete: Download Your Data First

Once your account is deleted, your data is gone. There’s no recovery window.

If you want a personal record of your financial history — for tax purposes, for import into another app, or just to keep — download it first.

Settings → Privacy → Download All My Data

This generates a ZIP file containing everything MyFam360 holds about you:

• Full profile
• All expenses (CSV)
• All income entries (CSV)
• All budgets, accounts, goals, settlements, recurring entries (CSV)
• Consent records

The export is in CSV format — readable in Excel, Google Sheets, or any spreadsheet tool.

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How to Delete Your Account

Settings → Account → Delete Account

A confirmation modal appears before any action is taken. It lists exactly what will be deleted and what will be anonymized — so you know what you’re agreeing to before you proceed.

You’ll need to confirm your intent. The deletion is then processed within 30 days, as required by the DPDP Act.

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What Gets Deleted vs What Gets Anonymized

This is the nuanced part — and it’s worth understanding before you proceed.

Hard Deleted (gone permanently)

Data	Deleted
Your profile (name, email)	✅ Deleted
Login credentials (bcrypt hash)	✅ Deleted
Passkeys (WebAuthn public keys)	✅ Deleted
Push notification subscriptions	✅ Deleted
Consent records	✅ Deleted
Plan trial history	✅ Deleted
Bookmarks, templates, presets	✅ Deleted
Feature interaction history	✅ Deleted
In-app notifications	✅ Deleted
AI insights (Family+ users)	✅ Deleted

Anonymized (data stays, your identity leaves)

Data	Treatment
Expenses in shared family groups	Anonymized — your name → “Deleted Member”
Income in shared family groups	Anonymized — your name → “Deleted Member”
Settlements (shared)	Anonymized — your name → “Deleted Member”
Audit logs	Retained 7 years; your email stripped

Why anonymization instead of deletion for shared records?

When you log an expense in a shared family group, that record belongs to the shared financial history — not just to you. If your partner’s records showed you as “Priya” on 240 shared expenses, and every one of those records disappeared when you closed your account, your partner’s entire financial history would be full of gaps. Their tax records, their budget reports, their settlement history — all damaged.

The DPDP Act and data protection frameworks globally handle this nuance with anonymization: your identity leaves the record (permanently and irreversibly), but the financial record itself stays intact for the people who still need it. “Deleted Member” is a non-identifiable placeholder — it cannot be traced back to you.

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What About Audit Logs?

Audit logs — records of when data was created, modified, or deleted — are retained for 7 years under Indian financial record-keeping law. This is a legal obligation, not a choice.

However, your email address and personal identifiers are removed from audit log entries when your account is deleted. The audit log retains the action and timestamp, not your identity.

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What About Subscription Payments?

Razorpay payment records are retained for 7 years under RBI compliance requirements. These records confirm subscription transactions, which have legal standing under Indian financial law.

Before deleting your account, if you need a payment receipt for your records, download it from your Razorpay account or request it before you close your MyFam360 account.

If you’re on an active subscription, cancel it first at Settings → Billing → Cancel Subscription — this ensures a clean cancellation record in Razorpay’s system.

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What Happens Immediately After Deletion

• Your session is terminated immediately — you are logged out
• Your email address can no longer be used to log in
• Any family group you owned is handed to the next admin, or dissolved if you were the only member
• Family members receive a notification that you have left the group
• Your name on all shared records begins the anonymization process (completes within 30 days)

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Start Here

To download your data: Settings → Privacy → Download All My Data

To delete your account: Settings → Account → Delete Account

Questions? Email support+privacy@myfam360.com — we acknowledge privacy requests within 72 hours.

Related reading:

• Your data rights under India’s DPDP Act 2023 — full explanation of all 6 DPDP rights
• How we protect your financial data — security layers protecting your data while it’s still in the app
• Why we moved our servers to an India-compliant region — where your data lives and why jurisdiction matters